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MyETCUpdate - ETC Cable TV Update



ETC is going through a Digital Conversion for its Cable TV system. This Digital Conversion is the process in which our analog TV signals are converted to digital signals. Analog signals/channels take up more bandwidth, which limits the ability to deliver more channels or other services associated with a shared fiber connection.


We want to have the ability to expand our channel lineup, offer higher Internet speeds, provide better service and more options for our customers.


Throughout 2016, we will be updating our entire system, in sections, until completed. You will be receiving notifications of your update specific time via email, direct mail & voicemail.

Are you Ready?

How does this affect you?

Your TV

Your service could be affected if:

  • You have an Analog TV, not connected to Set-Top box or DTA (digital-to-analog converter)
  • You have a flat-screen TV, not connected to Set-Top box or DTA, without a QAM Digital Tuner built in

If you fall into either of these categories, you will not be able to watch programming once your area is converted.

What is a QAM tuner and how do I know if my TV has one?

A QAM tuner allows your TV to tune to digital or HD channels. Most, but not all, TV’s that were made after 2006 have a QAM tuner built in.

  • You can search online by make/model of your TV or reference your TV’s owner’s manual for specific model information related to what type of tuner is present in your TV.
  • An example of what the manual may say if the TV has a QAM tuner: “Built in digital tuner (ATSC/Clear QAM)”, or “NTSC/QAM“
  • Additionally, if your TV remote has the (.) or (-) symbol button for easy tuning or is able to display channels such as 5.2 or 5-2, your TV likely has a QAM tuner
  • An example of what the manual may say if the TV does NOT have a QAM tuner: “ATSC / NTSC Tuner” (there will be no mention of QAM)

Televisions that, depending on model, may be missing the QAM tuner:

  • Apex
  • Dynex
  • Element
  • Haier
  • Seiki
  • Sylvania

If you are choosing one of these brands, please verify that the model has a QAM tuner. Please be advised that less expensive TVs sometimes come with a lower quality QAM tuner that may be unable to tune all of the channels. We have found this to be true on certain models of bargain brands such as Apex, Dynex, and Sylvania.

Are You Ready?

Online Walkthrough

Digital Conversion Online Form

Printable Walkthrough

Digital Conversion Printable Form
3 Options to get a DTA


1) Scanning (Autoscan) for Channels

To begin scanning for channels, use your remote control and the menu function. Look for the menu button on the remote and consult your digital TV or converter box owner's manual for instructions. The up/down and left/right buttons move you through the on-screen menu. All Televsions are different in terms of rescanning procedures. The following is a general guide, but the steps or the terminology may be different for your device:

1) Press the “Menu” button on your Digital TV remote
2) Go to “Setup” or “Settings”
3) Go to “Installation” or “System” or “Channels”
4) Go to “Scan channels”, “Program channels”, “Autoscan”, “Autoprogram”, or “Autotuning”
5) Press “Select” or “Enter” or “OK” to start the scan

Note: Typically, you will need to press the right arrow button or “Select”, “Enter”, or “OK” to choose an option. The up/down and left/right arrow buttons or the up/down channel and volume buttons should move you through the menu choices.

Once you start, don't press any buttons until the screen says the scan is complete. This process can take a few minutes.

How to Scan Video

How to Scan Printable

How to Autoscan your TV

2) How to Install your DTA (Self-Install)

How to Install DTA Video

How to Install DTA Printable

How to Install a DTA
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