WHAT IS THE DIFFERENCE
BETWEEN HDTV AND HDTV-READY?
An HDTV (also called an "integrated HDTV")
combines an HD-capable display and an HDTV tuner in
one package. The tuner can usually receive both digital
and analog over-the-air broadcasts. Nearly all HDTV
sets use the widescreen 16:9 aspect ratio. This type
of TV and ETC Basic cable are all you need in order
to receive HD programming. The integrated tuner can
detect the Digital Channels that we simulcast. An HDTV-ready
TV (also called an "HDTV monitor") has the
high-resolution display, but must be connected to a
separate HDTV tuner to receive digital broadcasts. HDTV-ready
TVs can have either the square 4:3 aspect ratio or the
widescreen 16:9 ratio.
I HAVE A BLACK DIGITAL RECEIVER AND A NEW HD
TV, WHY DON'T I HAVE A PICTURE ON YOUR NEW HD CHANNELS?
Our Standard Digital Receivers are capable of outputting
standard definition broadcasts up to 480i. The newer
HD broadcasts are available in 720p and 1080i. In order
to tune and watch these newer broadcasts, you must have
a HD Receiver from ETC to take full advantage of the
programming capabilities. The last option is to connect
a splitter on the input side of the digital cable box.
Run one line to the “digital cable in” input
of your TV and allow it to auto program the digital
channel line up. Run another line from the splitter
to the “Cable In” Input of the black Digital
Receiver. Connect the “TV/VCR Output” line
to the other screw on connector on the back of your
TV named “Antenna” and tune it to channel
3. You most likely will need to use your factory TV
remote to swap the tuners in your TV. All TV’s
are basically the same, but many have different features
and options. Consult your TV’s owners manual for
help with connections.
I BOUGHT A NEW TV AND MY REMOTE STOPPED WORKING.
The Motorola remote that ETC supplies with
the digital receivers is a universal-type remote. Universal
remotes need to be programmed for each different type
of TV that you want to control. The instructions and
how to program your remote are listed
WHY DO I HAVE BLACK BARS ON MY TV?
here for examples
TV Broadcasts are sent to ETC in many different formats
from our networks. We retransmit them to our customers
in the same format in which we receive them. Some are
broadcast in a 16:9 aspect ratio or “Widescreen.”
Others are broadcast in a 4:3 ratio or “Standard”
format. Many of the new HD TV’s have a screen
size of 16:9 and most of the HD content is broadcast
in this same way. Most is the key word because some
of the older content that was recorded before “Widescreen”
has not been reformatted to the new standard. Some of
the new content such as news casts and soap operas are
still broadcast in standard format which means you will
have black bars on the sides of your screen.
WILL MY TV CONTINUE TO WORK ON CABLE WHEN THE
BROADCAST BECOME DIGITAL?
ETC plans to maintain business as usual to keep our
regular analog cable TV customers happy. The broadcast
will be sent to ETC and then brought to you through
the cable lines the same way it has been for years.
For more information about the digital TV transition,
please visit the website http://www.dtv.gov/.
HOW CAN I GET THE BEST AUDIO OUT OF MY DVR?
A DVR has a digital coaxial output and a fiber optic
audio output for the optimum connection assuming you
have a TV or Home Audio Equipment that also has this
input. This is the only way to broadcast digital information
and take full advantage of the audio available with
the new HD broadcasts. Utilizing the standard left and
right (red and white) audio connections only allows
an analog audio connection even if you have it connected
to the best audio equipment available.
WHY DO I HAVE A WHITE VOLUME BAR AT THE TOP
OF MY SCREEN WITH MY NEW REMOTE?
When ETC installs a digital cable receiver we enable
a setting on the receiver called “Optimal Stereo”
which constantly outputs audio at a fixed level and
then the user is able to control the TV’s volume
as they wish. This setting is found under the home menu,
then settings, then audio settings, then toggle to the
left or right so that “Optimal Stereo” reads
“Yes”. Then we set the remote control to
always control the TV’s volume so you don’t
have to worry about changing both settings. If you get
a new remote without these changes, you can disable
the optimal stereo settings accidentally. To program
your new remote, see Motorola
Remote Controls and see the "Changing Volume
Lock" section to set it up appropriately for your
WHAT ARE THE BEST CABLES TO HOOK UP MY TV FOR
OPTIMUM VIEWING ON HD?
Many different types of cable are capable of
repeating the 1080i image whether they are Component
video cables (Supplied by ETC), HDMI cables, and DVI
cables. HDMI cables allow the TV to communicate with
the DVR and exchange information about proper settings
with no additional input from the user. In this day
of ever changing technology, this TV-DVR communication
can cause compatibility errors as the broadcasters ultimately
influence the information transmitted to your TV.
HOW DO I CHANGE THE FRONT OF THE RECEIVER TO
SHOW THE CHANNEL INSTEAD OF THE TIME?
The method to change the front display is to
press menu 2 times, select Cable Box Settings settings,
then front LED Display, then select either channel or
time. Once you are satisfied with your settings, press
exit to return to your program.
HOW DO I CHANGE THE VIDEO OUTPUT SETTINGS OF
THE DVR TO MATCH MY NEW TV?
Not all HDTVs can display every output format
(1080i, 720p, 480p, or
480i) available on the Motorola receiver. To select
a different format:
1 Ensure that your Motorola receiver is plugged into
a power outlet and is turned off.
2 Press the MENU key on the front panel. Your settings
are displayed on the Motorola receiver front panel display.
3 Press the and
to display the YPbPr OUTPUT setting.
4 Press the key
to cycle through the available output formats until
a picture displays on the TV.
MY PICTURE IS FROZEN BUT THE AUDIO IS STILL
ON FROM SOME OTHER CHANNEL, WHAT DO I DO?
Unplug Power Cord from wall and allow unit to reset
for 5 seconds, DVR may take up to 2 minutes to reset
after reconnecting. If problem persists, call the repair
line. Simply turning OFF and ON from the remote will
not usually fix this problem.
I HAVE NO AUDIO BUT THE PICTURE IS ON.
Check to see if Mute is enabled on both the DVR and
the TV set. If not, you may have scheduled a recording
and powered the DVR off. The DVR can turn itself on
to do the recording and the volume is locked so as not
to disturb you. If you leave the DVR turned On all of
the time, this shouldn’t be a problem.
I HAVE NO PICTURE, BUT I HAVE AUDIO AND THE
Either disconnect the power cord and allow the DVR to
reset, or press List on your remote and watch one of
your previous recordings. Exit from the recording and
all things should operate just fine.